Starting Nov. 16, ITS will begin blocking usage of ScreenConnect on ITS-managed laptops and desktops. Servers will not be affected by this change.
Why are we doing this?
According to the latest cybersecurity industry trend reports, hackers are increasingly using legitimate remote computer access software to illegitimately hack into both personal and work computers. Once hackers gain access to a computer with this software, they oftentimes trick users into transferring money to a foreign bank account or use the access as a stepping stone to hack into other work computers and servers. Because of this, ITS will begin to slowly block unnecessary remote access software on ITS-managed laptops and desktops.
What if I have a legitimate business need for ScreenConnect?
If you have a legitimate business need to use ScreenConnect on your ITS-managed laptop or desktop, please use the Remote Access Order Guide on myHelpdesk. Your request will be reviewed by ITS and, if approved, you will be allowed to continue using ScreenConnect on your ITS-managed laptop or desktop regardless of this change.
If you have any questions about this initiative, please contact the Security team at its-security@med.cornell.edu.