For Epic Cheers go-live support, please contact NYP IS at nypres.service-now.com/nyp-portal or 212-746-4357
Information Technologies & Services
Teams meetings

NEW: In-meeting consent to record in Microsoft Teams

May 20, 2026

Starting May 28, participants in Microsoft Teams online meetings will begin to see notifications requesting consent when someone attempts to record or transcribe a session. Please note, this applies if you are the WCM host of a Teams-based meeting, and will allow participants to explicitly agree or disagree to be recorded in Teams. Zoom meetings are not impacted by this change.

Sample of new notification

The next time...

Read More

Changes to VPN access process for call center staff

March 31, 2026

On Friday, April 3, the process for accessing Cisco Secure Client VPN services will change for call center staff. Staff will be asked to sign into the WCM Web Login page with their CWID and password in order to access VPN services.   

How is VPN access changing? 

Previously, users entered CWID, password, and a Duo push or PIN into a Cisco Secure Client window. As of April 3, after you open Cisco Secure Client and click Connect, you will be redirected to a WCM...

Read More
A pair of hands holding a smartphone. A warning notification hovers above the phone.

Security Alert: Phishing campaigns targeting messaging apps

March 23, 2026

The FBI recently released a public service announcement urging the public to be aware of phishing campaigns led by led by Russian Intelligence Services (RIS) that are targeting messaging apps, like Signal, WhatsApp, Telegram, iMessage, and similar short message service (SMS) platforms.   

The cyber-attacks are not compromising the encryption of these services, but rather focusing on user accounts and trying to extract...

Read More