What happens if my server disk is running out of space?
The Operations team will email the system owner regarding the alert, advising them to clean up or increase the disk. If the owner does not respond after three emails, the Operations team will automatically increase disk space.
Do I need cloud expertise to use cloud services offered by ITS?
This depends on the specific cloud service. In general:
SSOD: No expertiserequired.
Managed: Some understanding is helpful, but support is extensive.
Co-Managed: Yes, basic cloud technical knowledge is required, and the request should be submitted with a signed attestation form.
What are the cost differences between cloud service models?
SSOD: Cloud cost + 25%
Managed: Cloud cost + 40%
Co-Managed: Cloud cost + 5.15%
Who manages the infrastructure and support of ITS' cloud service options?
SSOD: Fully managed by a dedicated support team.
Managed: Managed by an extended Cloud Team (Cloud, Security, Ops, etc.).
Co-Managed: You manage it, with basic infra support from the Cloud Team with fee.
Can I use PHI/PII data in any of our cloud service models?
Yes, all SSOD and Managed cloud accounts support PHI/PII data and comply with NIST 800-53 rev 5 and AWS Guardrails. However, Co-Managed solutions must be reviewed on a case-by-case basis for supported data types.
What are some example use cases for each cloud service model?
Why can’t I create an Amazon Web Services (AWS) account with my WCM email?
To protect high-risk institutional data (see policy 500.03 - Data Classification), ITS has implemented a policy that prohibits faculty, staff, and students from creating personal AWS accounts with a WCM email address. All institutional data for compute or storage must be stored in a secure environment supported by ITS.
