For Epic Cheers go-live support, please contact NYP IS at nypres.service-now.com/nyp-portal or 212-746-4357

Alerts

Affected Service: Remote Access
Maintenance Window: Oct 21, 2025 (12:30pm) - Oct 21, 2025 (1:42pm)
Last Updated: Tuesday, October 21, 2025 - 1:42pm
Maintenance Window: Oct 21, 2025 (12:46pm) - Oct 21, 2025 (3:01pm)
Last Updated: Tuesday, October 21, 2025 - 4:01pm
Maintenance Window: Oct 20, 2025 (6:46am) - Oct 20, 2025 (7:10pm)
Last Updated: Monday, October 20, 2025 - 7:22pm
Affected Service: Password Management
Maintenance Window: Oct 15, 2025 (11:29am) - Oct 17, 2025 (3:13pm)
Last Updated: Friday, October 17, 2025 - 4:13pm
Affected Service: Epic (EMR)
Maintenance Window: Oct 15, 2025 (1:10pm) - Oct 15, 2025 (4:57pm)
Last Updated: Wednesday, October 15, 2025 - 4:57pm
Affected Service: WBG Reporting
Maintenance Window: Oct 10, 2025 (7:12pm) - Oct 11, 2025 (10:06pm)
Last Updated: Saturday, October 11, 2025 - 10:07pm
Affected Service: Epic (EMR)
Maintenance Window: Oct 10, 2025 (10:34am) - Oct 10, 2025 (11:01am)
Last Updated: Friday, October 10, 2025 - 11:01am
Affected Service: Phones
Maintenance Window: Oct 9, 2025 (9:55am) - Oct 9, 2025 (12:37pm)
Last Updated: Thursday, October 9, 2025 - 12:52pm
Affected Service: Internet2
Maintenance Window: Oct 2, 2025 (11:55am) - Oct 2, 2025 (2:08pm)
Last Updated: Wednesday, December 31, 2025 - 12:50pm
Affected Service: VIVO
Maintenance Window: Sep 20, 2025 (2:33pm) - Sep 20, 2025 (4:05pm)
Last Updated: Monday, September 22, 2025 - 9:17am

Need Help?

myHelpdesk
(212) 746-4878
Monday-Sunday
Open: 24/7 (Excluding holidays)
SMARTDesk
WCM Library Commons
1300 York Ave
New York, NY
10065
Mon & Thurs
9AM - 5PM
Make an appointment