Information Technologies & Services
Illustration showing a patient's records being accessed from multiple devices.

Upgrade coming to Epic

May 2, 2023

Epic will be moving to a new web-based platform this coming June 2023. 

The new Epic web-based platform gives you access to the same Epic tools you've always used, but you will notice some changes in the system that you should be aware of before the platform is updated. 

All providers and staff who interact with Epic will use their current user ID and password to log into Epic via the new Epic Hyperspace Production icon below when the...

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virtual agent in myHelpdesk

New Virtual Agent feature on myHelpdesk

March 9, 2023

Starting the night of Thursday, March 9th , if you use the Chat function in WCM myHelpdesk you will have the opportunity to use the new Virtual Agent. 

What is the Virtual Agent in myHelpdesk?

The Virtual Agent has been programmed with the correct responses to a number of common support questions and issues, and can walk you through solutions. It can also open an Incident for you, check your Incident status, help you order equipment, and perform various other...

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Many emails flying out of a computer

New: Online Archive for more email space

February 5, 2023

ITS is pleased to announce the launch of Microsoft Office 365 Online Archiving – a new mailbox management tool. The Online Archive (sometimes referred to as In-Place Archive or Archive Mailbox) lets you take advantage of an additional 99GB of mailbox storage in a new folder that is connected to your existing O365 email account. 

ITS will launch this feature to all WCM users beginning on Feb. 2...

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