Information Technologies & Services
virtual agent in myHelpdesk

New Virtual Agent feature on myHelpdesk

March 9, 2023

Starting the night of Thursday, March 9th , if you use the Chat function in WCM myHelpdesk you will have the opportunity to use the new Virtual Agent. 

What is the Virtual Agent in myHelpdesk?

The Virtual Agent has been programmed with the correct responses to a number of common support questions and issues, and can walk you through solutions. It can also open an Incident for you, check your Incident status, help you order equipment, and perform various other...

Read More
Many emails flying out of a computer

New: Online Archive for more email space

February 5, 2023

ITS is pleased to announce the launch of Microsoft Office 365 Online Archiving – a new mailbox management tool. The Online Archive (sometimes referred to as In-Place Archive or Archive Mailbox) lets you take advantage of an additional 99GB of mailbox storage in a new folder that is connected to your existing O365 email account. 

ITS will launch this feature to all WCM users beginning on Feb. 2...

Read More
Three people surrounded by an hourglass and clock

New Outlook feature: Shortened meetings

October 26, 2022

With Weill Cornell Medicine focused on promoting employee wellness, ITS will be implementing a new feature in institutional Outlook accounts to automatically shorten meetings by five minutes. This will allow employees additional time between meetings, or an opportunity to take a few minutes for themselves before starting the next task.

What do you need to do?

Nothing. ITS will be implementing this change on Nov. 1. At that point, any meetings you create will...

Read More