For Epic Cheers go-live support, please contact NYP IS at
nypres.service-now.com/nyp-portal
or 212-746-4357
ITS is pleased to introduce myHelpdesk Mobile, a new app that lets you access all the key features of myHelpdesk from your mobile device.
Open and view tickets: myHelpdesk Mobile makes it easier than ever to open or view an active request or incident, and sends notifications to your phone when a ticket has been updated.
View your devices: Easily keep track of all devices registered to you as user or owner, including phone extensions and software licenses.
Search the ITS Knowledge Base: Have a question about how to use an ITS app or service? Now you can browse our extensive Knowledge Base from your device.
To learn more, view this article: ITS myHelpdesk Mobile app.
myHelpdesk Mobile is available to anyone with a device that is managed by ITS. You can download the app from the WCM App store. For instructions, view this article: HowTo: Install NowMobile on your mobile device from the WCM app store.
