Information Technologies & Services
Directory icon

Introducing the Tripartite Directory Mobile App

July 30, 2025

Effective today, WCM faculty, staff, and students can access the Tripartite Directory mobile app, thanks to a joint initiative among NewYork-Presbyterian, Columbia University Irving Medical Center, and Weill Cornell Medicine. 

The Tripartite Directory provides access to colleagues' contact information across all three institutions. This app is a step forward in our shared mission to eliminate organizational barriers and foster more collaboration.  

 

... Read More
mac OS Sequoia update

Issue with macOS Sequoia 15.3 update

January 28, 2025

Apple recently released an update for macOS Sequoia 15.3, and ITS is receiving reports that the update does not fully install if a user has any peripheral devices connected to their Mac when they attempt the update. (e.g. keyboard, mouse, microphone, webcam, monitor, external drive etc.)  

What do you need to do? 

  1. Before you begin the macOS Sequoia 15.3 update, unplug all peripherals.
  2. Install the update.
  3. Log in.
  4. ...
Read More
new Helpfiles

WCM ITS Learning Library (Helpfiles) has moved to the cloud

January 7, 2025

ITS has migrated the WCM ITS Learning Library, also known as Helpfiles, to the cloud. 

What changes will I see in the new WCM ITS Learning Library (Helpfiles)?

  • New URL: The web address will change from helpfiles.med.cornell.edu to helpfiles.weill.cornell.edu
  • New interface: After the migration, the site will have an updated look and feel. 
  • New access point to context-sensitive help: Users will have access to WCM job aids to help you with your...
Read More