Information Technologies & Services
mac OS Sequoia update

Issue with macOS Sequoia 15.3 update

January 28, 2025

Apple recently released an update for macOS Sequoia 15.3, and ITS is receiving reports that the update does not fully install if a user has any peripheral devices connected to their Mac when they attempt the update. (e.g. keyboard, mouse, microphone, webcam, monitor, external drive etc.)  

What do you need to do? 

  1. Before you begin the macOS Sequoia 15.3 update, unplug all peripherals.
  2. Install the update.
  3. Log in.
  4. ...
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new Helpfiles

WCM ITS Learning Library (Helpfiles) has moved to the cloud

January 7, 2025

ITS has migrated the WCM ITS Learning Library, also known as Helpfiles, to the cloud. 

What changes will I see in the new WCM ITS Learning Library (Helpfiles)?

  • New URL: The web address will change from helpfiles.med.cornell.edu to helpfiles.weill.cornell.edu
  • New interface: After the migration, the site will have an updated look and feel. 
  • New access point to context-sensitive help: Users will have access to WCM job aids to help you with your...
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Microsoft Outlook on device

Outlook update: Continue using Classic version for best performance

September 24, 2024

Windows users with Microsoft Outlook’s desktop app may have noticed a new prompt on their screen to try the new version of Outlook. At this time, ITS is recommending that you do not transition to New Outlook in order to retain optimal performance from your mail application.

...

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