News

Two people chatting online

Update your photo and name in WCM apps 

When you meet someone virtually, it's nice to put a face to a name, which you can do using our Directory! Log into your Directory account to [...cont'd]

Warning pop-up window

Be wary of IT support-related scams

ITS is asking the WCM community to be cautious of IT support-related scams. The scam typically begins as a pop-up window on your computer, [...cont'd]

TipUp on Mail Merge

Personalize email messages with Mail Merge

Personalizing email messages can be a great way to grab a recipient's attention and add information that is specific to them. But does that [...cont'd]

Related Service: Office 365 Email/Calendar
Vintage drug ad for Pond's Extract

May 23: Stories from the Medical Center Archives

Summer is coming, and you can beat the heat with some cool 

[...cont'd]
Illustration showing a patient's records being accessed from multiple devices.

Upgrade coming to Epic

Epic will be moving to a new web-based platform this coming June 2023. 

The new Epic web-based platform

[...cont'd]
Related Service: Epic (EMR)
Artwork of multicultural people together

DEI resources available in LinkedIn Learning & Skillsoft

As WCM winds down its 5th Annual Diversity Week, remember that you can always access resources on diversity, equity, and inclusion on [...cont'd]

Related Service: Online Training Libraries
TipUp Quick Steps banner

Automate repetitive tasks in Outlook with Quick Steps

Without even realizing it, you may have a certain pattern of managing emails in your Outlook inbox. Do you often send the same templated replies? [...cont'd]

Related Service: Office 365 Email/Calendar
Citrix logo

Citrix Workspace pushed upgrades coming soon

ITS is in the process of upgrading all Mac and Windows computers to the supported version of the Citrix client (Mac: Citrix Workspace 23.01; PC: [...cont'd]

Related Service: Epic (EMR)
Duo verified push screenshot

Two upcoming changes to Duo authentication

On May 1, ITS will be introducing two new changes to Duo to make our login process more secure and [...cont'd]

Need Help?

myHelpdesk
(212) 746-4878
Monday-Sunday
Open: 24/7 (Excluding holidays)
SMARTDesk
WCM Library Commons
1300 York Ave
New York, NY
10065
M-F
9AM - 5PM
Make an appointment

575 Lexington Ave
3rd Floor
New York, NY
10022
Temporarily Closed

IT Glossary

Type an acronym or term you would like a definition for.