Starting July 16, changes will be implemented in the way you can send encrypted emails via Outlook to colleagues outside of WCM. Sensitive emails should be encrypted when contacting authorized external users (e.g., vendors) to protect data; however, any patient communication should be performed through the Weill Cornell Connect patient portal, if possible.
What’s changing?
ITS is moving away from Proofpoint and implementing encryption directly within your Outlook account. If you use Outlook for Windows or the Outlook web app (o365.weill.cornell.edu), you’ll be able to access a lock icon in your menu options to encrypt your emails:
Encrypt icon for Outlook for Windows
Encrypt icon in Outlook for the Web
Although the lock icon is not currently available in Outlook for Mac, Mac users can still encrypt their emails by typing #encrypt in the subject line of their email:
Using #encrypt in the email subject line
How do external users access encrypted email?
Accessing encrypted emails will slightly change from our Proofpoint model, but external recipients will still receive a notification from Microsoft that a secure email has been sent to them from WCM. Recipients will need a one-time passcode to access the message, which will be sent to them via Microsoft.
Encrypted email help
You can view our help guide on how to send an encrypted email to external recipients in myHelpdesk.