News

Duo verified push screenshot

Two upcoming changes to Duo authentication

On May 1, ITS will be introducing two new changes to Duo to make our login process more secure and [...cont'd]

Cell phone receiving a call that reads "Unknown Caller" on the caller ID

April 10-14 is Vishing Awareness Week

ITS is joining government agencies, business coalitions, and private industries to celebrate a new initiative called [...cont'd]

Cartoon man sitting at a desk with a think bubble indicating he's looking for the microphone icon in Zoom.

TipUp: Unmute in one tap with Zoom's Push-to-Talk

How many times have you heard "You're on mute!" during a Zoom meeting? Never scramble to find the microphone button again! With Zoom's Push-to- [...cont'd]

Related Service: Zoom
Two people talking on the phone. The man on the left is asking for payment, which shocks the woman on the other end of the call.

Protect your data this tax season

With tax returns due soon, it’s the perfect time for scammers to look for opportunities to collect your confidential information. Watch our video [...cont'd]

Meet Dina Damskaya, SIS Analyst II

[...cont'd]

WHM Banner of Patricia Kuharic

Meet Patricia Kuharic, Sr. Medical Photographer

Few people can say they’ve met almost everyone who’s walked through WCM’s doors, but Patricia Kuharic, our Sr. Medical Photographer, has been [...cont'd]

virtual agent in myHelpdesk

New Virtual Agent feature on myHelpdesk

Starting the night of Thursday, March 9th , if you use the Chat function in WCM myHelpdesk you will have the opportunity to use the new Virtual [...cont'd]

Need Help?

myHelpdesk
(212) 746-4878
Monday-Sunday
Open: 24/7 (Excluding holidays)
SMARTDesk
WCM Library Commons
1300 York Ave
New York, NY
10065
Mon & Thurs
9AM - 5PM
Make an appointment

IT Glossary

Type an acronym or term you would like a definition for.