12/19: Student Information System upgrade

Scheduled Maintenance

Description

ITS will be conducting an upgrade for our Student Information System, also known as Jenzabar, to enhance the Student Financial Services process of 1098-Ts, and implement other improvements. The upgrade will affect our New York and Qatar campuses and the following times:

NYC: Friday, Dec. 19, from 6:00 p.m. – 7:00 p.m. EST
Qatar: Saturday, Dec. 20, from 2:00 a.m. – 3:00 a.m. AST

Last Updated: Friday, December 19, 2025 - 2:34pm

Alert Start:

Dec 19, 2025 (6:00pm)

Alert End:

Dec 19, 2025 (7:00pm)

How Will This Affect You?

This upgrade will affect Jenzabar users at our New York and Qatar campuses, including educational staff (Registrar’s Office, Student Accounting, and Financial Aid), students, faculty, and IT teams who manage Jenzabar. The following services will be unavailable as we upgrade the system:

Jenzabar EX client users via Remote Desktop (New York and Qatar)
PowerFAIDS client users via Remote Desktop (New York)
LEARN web portal users via https://learn.weill.cornell.edu/ICS/ (New York)
Nelnet (New York)
NetPartner (New York)
QLEARN web portal users via https://qlearn.qatar-weill.cornell.edu/ICS/ (Qatar)

Additionally, you may experience intermittent connectivity as our technicians test the system after the upgrade.

Please plan accordingly and complete any pressing transactions in the Student Information System prior to the upgrade.

Description

How Will This Affect You?

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