Epic Service Announcement: Update Epic Rover or Haiku/Canto

Incident

Description

Epic Together

Who this message is for:

Epic users who utilize Rover and Haiku/Canto.

What is happening:

We are re-pushing an updated version to Rover and Haiku/Canto as some users are unable to log into Rover, Haiku, or Canto after the upgrade of Epic because of an “outdated version”. All versions will be 9.5.

How this will affect you:

Please accept the update. If you cancel the push you will need to do a manually update. You may not be able to log into your Epic mobile app until it has been updated. Please update your respective app from NYP Apps@Work or WCM Apps. Follow the Manual Upgrade process in this tipsheet on the EpicTogether website.

See also this KnowledgeBase article on how to install apps from the Weill Cornell Medicine App Store

Who to contact with Questions/Feedback:

Please contact the Service Desk for assistance:

Service Desk

Last Updated: Saturday, March 6, 2021 - 8:53am
Alert Start: 
Mar 6, 2021 (8:35am)
Alert End: 
Mar 10, 2021 (7:00pm)

How Will This Affect You?

See above

Need Help?

myHelpdesk
(212) 746-4878
Monday-Sunday
Open: 24/7 (Excluding holidays)
SMARTDesk
WCM Library Commons
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New York, NY
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Make an appointment

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