For Epic Cheers go-live support, please contact NYP IS at
nypres.service-now.com/nyp-portal
or 212-746-4357
Update (12:30 PM): This incident has been resolved. If you observe phone system issues, please contact the ITS Service Desk.
Update (11:23 AM): Service is being restored and we are seeing external calls successfully completing. ITS continues to monitor the issue to ensure full resolution to all phone services.
Original alert (10:40 AM):
ITS is working to resolve an issue affecting inbound calls to WCM phone numbers.
Callers from outside of the Weill Cornell phone system may experience a busy signal or “your call cannot be completed as dialed” message.
Outbound calls are not affected.
