Description
Update 8:10 AM:
This outage has been considered resolved. ITS has verified that systems are working normally again for NYC users, and are finalizing testing and validation for Qatar users.
If you are an eTime user and were unable to clock in at the start of your workday, please contact your manager to ensure your timecard is appropriately amended.
If you were unable to complete the COVID-19 Daily Attestation during the outage, please complete it now. All faculty, staff, and students who are on-site are required to complete the attestation daily.
We recommend users access Weill Business Gateway directly through their browser instead of through myApps due to a sporadic issue with Duo.
Update 7:09 AM:
Access to the services below has restored. ITS engineers are testing all services across the enterprise before declaring an all-clear.
Original Alert (6:45 AM):
ITS is addressing an outage of a network switch in our BRB datacenter that is impacting multiple WCM applications the morning of November 11th.
The outage includes unavailability of our central authentication service, WCM Web Login. This will prevent users from logging into many WCM applications.
Weill Business Gateway is unavailable as part of this outage. Non-exempts who need to clock in via eTime should send their manager an email when they begin their work day as alternate documentation for a "clock in" action. Managers may need to amend time cards after this outage is resolved.
The COVID-19 Daily Attestation is unavailable as part of this outage. We are working with Business Support & Operations to ensure access to WCM buildings is not limited.
We will continue to update this alert as more information becomes available.