For Epic Cheers go-live support, please contact NYP IS at
nypres.service-now.com/nyp-portal
or 212-746-4357
Issue connecting VPN is resolved.
There are reports of sporadic occurrences of an error message when logging into VPN that reads "Unable to complete connection: Cisco Secure Desktop not installed on the client". 
You will be able to sign into the VPN client.