Resolved: Service Alert: Rightfax Accounts Blocked

Incident

Description

ITS is aware of an issue logging into the Rightfax site. ITS is working on it and you will be notified once the issue is resolved.

You can still send faxes via Outlook:  https://wcmcprd.service-now.com/myhelpdesk?id=kb_article_view&sysparm_article=KB0015704

Incoming faxes are still being processed, and are being delivered via email/distribution list, printer, or Sharepoint (if configured that way).

Last Updated: Monday, March 17, 2025 - 9:24am
Alert Start: 
Mar 7, 2025 (9:27am)
Alert End: 
Mar 11, 2025 (9:00am)

How Will This Affect You?

You can be able to access Rightfax Accounts at the moment.

The new version, however, has an added step in the login, where users have to put in their CWID before being redirected to the SSO login page. 

https://wcmcprd.service-now.com/kb_view.do?sysparm_article=KB0015752

Need Help?

myHelpdesk
(212) 746-4878
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New York, NY
10065
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