For Epic Cheers go-live support, please contact NYP IS at
nypres.service-now.com/nyp-portal
or 212-746-4357
ITS is aware of user network access issues affecting the Apollo, Eduroam, and WCM-Guest networks. We have received a status update from our Internet Service Provider (Spectrum), and they are still working to locate the fiber break. Unfortunately, there is no estimated time for service restoration. This outage is affecting parts of Manhattan outside of Weill Cornell locations.
We apologize for the inconvenience and appreciate your understanding.
You will be able to access internet services for Apollo, Eduroam and WCM-Guest network.