Information Technologies & Services

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SMARTDesk Walk-In Support

Our two SMARTDesk locations offer convenient walk-in IT service for employees and students at Weill Cornell. While you can come to the SMARTDesk for virtually any IT-related issue, the most common reasons to visit are:

  • Tagging and setting up your mobile device to access Weill Cornell services while you wait (appointment recommended)
  • Resolving issues with your laptop or mobile device
  • WCM account help, such as password or login issues
  • Learning how to use ITS-provided software

For most things, appointments are not necessary; please feel free to stop by the SMARTDesk near the main library entrance or the third floor reception area of 575 Lexington.

Please submit a request prior to your SMARTDesk visit.  If you are an employee and need to tag your laptop or tablet, your Department Administrator will need to submit a request that includes a fund number:

  1.  Visit myHelpdesk and select Request Something, then select Smartphone Connection Request Form or Computer Connection Request. Fill out the form and submit.
  2.  You’ll receive two emails: a confirmation message for the request and another with a link that will take you to a booking page where you can schedule the time and date of your SMARTDesk appointment. If you are off-campus, you can request a technician visit.

Need Help?

myHelpdesk
(212) 746-4878
Monday-Friday
Open: 7am-7pm
SMARTDesk
WCM Library Commons
1300 York Avenue
New York, NY
M-F 9am-6pm
Sat. 10am-6pm
Sun. 12pm-8pm

575 Lexington
3rd Floor
New York, NY
M-F 9am-5pm

IT Glossary

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