SMARTDesk Walk-In Support

⚠️ NOTICE: The SMARTDesks are current operating on a reduced schedule; please see the sidebar for the current schedule.  Appointments are required

Our SMARTDesks offer convenient walk-in IT service for employees and students at Weill Cornell. While you can come to the SMARTDesk for virtually any IT-related issue, the most common reasons to visit are:

  • Registering, tagging, and/or setting up devices to access Weill Cornell services while you wait (appointment recommended)
  • Resolving issues with your laptop or mobile device
  • WCM account help, such as password or login issues
  • Learning how to use ITS-provided software

Please submit a request prior to your SMARTDesk visit.  If you are an employee and need to tag your laptop or tablet, your Department Administrator will need to submit a request that includes a fund number:

  1.  Visit myHelpdesk and select Request Something, then select Smartphone Connection Request Form or Computer Connection Request. Fill out the form and submit.
  2.  You’ll receive two emails: a confirmation message for the request and another with a link that will take you to a booking page where you can schedule the time and date of your SMARTDesk appointment. If you are off-campus, you can request a technician visit.

SMARTDesk at Woods Library

Need Help?

myHelpdesk
(212) 746-4878
M-F
Open: 7AM - 8PM
SMARTDesk
WCM Library Commons
1300 York Ave
New York, NY
10065
M-F
9AM - 5PM
Make an appointment

575 Lexington Ave
3rd Floor
New York, NY
10022
Temporarily Closed