HowTo: Reset your password for the Weill Cornell Medicine secure email system

HowTo: Reset your password for the Weill Cornell Medicine secure email system

Please note: The secure email message notification you originally received contains a special link that is specifically for access to your secure message. You cannot access this system without the unique link that was originally emailed to you.

 

1. Click on the link in the WCM secure message notification email you originally received.

reset secure email password

 

2. Click Forgot Password.

reset secure email password

 

You will receive a notification that a password reset message was sent to the email address you originally registered your account with. If you do not receive the password reset message within a few minuties, please check your spam folder.

 reset secure email password

3. Once you receive the password reset message in your email inbox, click the reset link within the body of the email.

reset secure email password 

4.  You will be prompted to create a new password for your account. Please create a new password that meets the Password policy requirements provided.

 reset secure email password

 

You will be required to type your password a second time. Once you have completed this step, click Continue.

 reset secure email password

 

If you have successfully entered the same password twice, your password will be changed to the new password you created and you will be forwarded to view your secure email message. If you forget your password in the future, you may follow this same process to reset it again.

 

If you have any questions or issues with resetting your Weill Cornell Medicine secure email system password, please contact the Weill Cornell Medicine ITS Service Desk at (212) 746-4878.

Need Help?

myHelpdesk
(212) 746-4878
Monday-Sunday
Open: 24/7 (Excluding holidays)
SMARTDesk
WCM Library Commons
1300 York Ave
New York, NY
10065
M-F
9AM - 5PM
Make an appointment

575 Lexington Ave
3rd Floor
New York, NY
10022
Temporarily Closed

IT Glossary

Type an acronym or term you would like a definition for.