Frequently Asked Questions

By Service

Why can’t I see the My Workspace tab when I log into the Weill Business Gateway?

By default, the My Workspace tab is the third tab you should see when you log into the Weill Business Gateway (WBG). However, if you had previously customized your tab order, My Workspace will appear at the very end of your tabs. Depending on how many tabs you have access to, My Workspace could be pushed off the screen. You can reset your tabs or move the My Workspace tab to your preferred location to see it.

To reset your tab order, click the Personalize link above all of your tabs, and select Reset Order of Tabs:

To move your tabs around, hover your cursor over the top-left corner of any tab until a shaded triangle appears, and then click and drag it to the location you prefer.

Why do I see a pop-up blocker error message when I click on a tile in My Workspace?

You may receive the following error if you are in the Weill Business Gateway (WBG) while using Internet Explorer 11:

This may appear if you click on the following tiles: Learning, Careers, My Dashboard, Recruitment, or Admin Center. To avoid this issue, please sign into WBG via myApps by going to myapps.weill.cornell.edu, signing in with your CWID and password, clicking the WBG icon, and then launching the My Workspace tab.

Is this email from Wells Fargo legitimate?

Probably!

You receive email notifcations from Wells Fargo when you submit a Payment Requisition or Travel & Expense eForm in WBG, and choose to have your payment issued via direct deposit. These emails may have the EXTERNAL tag on them, but they are not spam.

What do you need to know about Wells Fargo notifications?

Wells Fargo sends emails using Zix encrypted email messaging. You register for the Zix service once. Once registered, you will sign-on by entering your password.
Emails are sent from PaymentRemittanceInformation@wellsfargo.com
The subject line will be “Payment details from <<the name of the company paying you>> sent by Wells Fargo.”
These emails may have the EXTERNAL tag on them, but they are not spam.

What do you need to do if you receive an email from Wells Fargo?

The first time you receive a Zix secure email from Wells Fargo, you will be asked to register and create a password for sign-on.
- The username for your account is your email address.
- If you have multiple email addresses, you will need to choose the address to which the notification was sent.
- After successfully signing on, you will be able to read the message, then open and save attachments.
- Wells Fargo will send an email for each remittance payment.
  - Each email will list its specific 30-day expiration date.
  - Please reach out to the company paying you if you need the remittance resent after it has expired.

Questions?

Contact the Electronic Commerce Services (ECS) Delivery Team at 1-800-851-8311, option 4, Monday through Friday, 7:00 a.m. to 10:30 p.m. Eastern Time.

What should I do if I cannot access the LMS?

If you are a student, fellow, NYP employee, affiliate, or temp employee, you cannot access the LMS through WBG. Instead, use this direct link: http://sf-lms.weill.cornell.edu

Enter your CWID and password in the corresponding fields and click Login. Prior to entering your CWID and password, you may be asked to select your primary institution from a list.

If you are a WCM employee and you cannot access the LMS or a course, please contact wbg-support@med.cornell.edu or call 212-746-4878, option 2 and provide the following information:

Your name
Your login information (i.e., email or username used to access course)
Your affiliation (e.g., WCM, NYP, etc.)
Your contact information (e.g., phone number and email address)
Name of the course

IT Glossary