Frequently Asked Questions

How do I update my email preferences in WRG?

To update your email preferences:

  1. Click My Profile from left navigation pane.
  2. Click Edit.
  3. Click Portal Preferences.
  4. Under the Profile Preferences, choose Yes or No for the "I would like to receive an email when something is assigned to me" question.

What if my entity is not listed in WRG?

If the entity you are trying to select is not in the dropdown list, email with the subject "COI Entity Request" They will add the sponsor on the backend and notify you when you can go back in to select that entity.

What do I do if I'm having trouble finishing my transaction in WRG?

In many cases, the Completed checkbox must be checked before clicking Submit. If this doesn’t work, there may be required fields that are not filled out. Review the form your submitting and check for any errors or missed fields.

If you continue to experience issues, contact the Service Desk.

How do I know if my submission in WRG was successfully received?

You will receive an email confirmation. You will also receive a notification if any action needs to be taken on your submission.

I see I have an Open Action Item. How do I view more details?

If a submission is returned to you, you will see an Open Action Item on first page after login. Click the folder icon to view that action item.

One of my submissions was returned to me requesting more information. Where do I respond?

Click the folder icon in the top left corner of the Action Item. Respond in the comments section of the form.

What if I’m the Principal Investigator on a project for which I’m submitting a Study Specific Report (SSR)?

Select your own name from the dropdown menu.

The Exit button doesn’t work. How do I log out of WRG?

You can log out of WRG by closing your browser window.

I have a CWID and password. Why can’t I access Weill Research Gateway (WRG)?

You are most likely receiving an error when attempting to access Weill Research Gateway because the system does not yet have a profile for you.

New WCM Employees

If you are a new WCM employee, in most cases, access should be provisioned within one to two days of completing your onboarding paperwork with Human Resources.

New or Existing WCM Non-Employees

If you are a WCM non-employee and require access to WRG modules, please contact WRG Support at or 212-746-4878 (menu option 2, then option 1), with the following information:

  • Your name
  • Your login information (CWID)
  • Your affiliation (e.g., WCM, NYP, etc.)
  • Your contact information (e.g. phone number and email address)

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