For Epic Cheers go-live support, please contact NYP IS at nypres.service-now.com/nyp-portal or 212-746-4357

Frequently Asked Questions

Can I use Teams to chat with anyone at WCM?

Yes, everyone in WCM is enabled for Teams. 

Can I use Teams to chat with people outside WCM, like NYP staff?

  • Yes. Members of the tri-partite institutions (WCM, NYP, Columbia) are now enabled for seamless search and collaboration via the MTO federation in Teams.  
  • Members of Qatar, MSKCC, and our Ithaca campus are enabled for federated chat (initiate by entering their email address in a new chat). 
  • Members from other external domains (many are already approved) can be added to your team for collaboration, and can access shared files. Other domains can be requested for approval. 

Can I share high-risk data (like HIPAA-protected patient data) through Teams?

Yes. For most regular use cases, especially with other WCM faculty/staff/students, Teams can be used for collaboration on high-risk data. When collaborating with external members, please take care to only share PHI in approved situations. 

Is Teams replacing Zoom?

There are currently no plans to replace Zoom. We still recommend that you use Zoom for pre-scheduled meetings, especially with attendees who are outside of WCM. Teams has collaboration features that let you quickly turn a one-off chat into a screenshare or video call.

We use Skype for Business all the time. Is it going away?

Yes, Skype for Business will be phased out in Spring 2020. We recommend you move to Teams soon to simplify your transition in the spring.

Can I use Teams to host virtual meetings?

Yes, Teams can be used to host virtual meetings with internal and external members, with features similar to Zoom. 

Can I use Teams as a virtual phone?

Yes, Teams Phone is available to all WCM users and can act as your virtual office phone when a phone number is connected. Please note that there is a separate request process and monthly charge associated with this service. 

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