How do I register my badge with Imprivata Tap and Go?
Once you receive your Tap and Go license, please follow these instructions to register your WCM ID card.
I don't have my ID card. Can I still log in with Imprivata Tap and Go?
Yes. Imprivata Tap and Go also allows staff to sign in with their CWID and password. Watch our video about logging in for more information.
How do I get access to Imprivata Tap and Go?
Imprivata is only available to clinical departments. You can request badge readers and licenses on our myHelpdesk site. If you have questions about implementing this service in your department, please contact your ITS Departmental Liaison for assistance.
How long will I be signed into my computer by using the badge reader?
Imprivata provides a grace period of 4 ½ hours once you initially log in. This is done to prevent someone from using your credentials maliciously. An example of your day may be:
Start of shift:
8 am: badge tap and password (extra security measure)
8 am – 12:30 pm: badge tap only to login/out
Lunch:
12:30 pm – 1 pm
Return to shift:
1 pm: badge tap and password
1 pm – 5:30 pm: badge tap only to login/out
I lost my WCM badge. How do I log into my workstation?
You can still sign in using your CWID and password to your computer. To replace your badge, contact WCM’s Security Department at 212-746-0911. You'll need to re-register your new ID card in order for it to work with your installed Tap and Go badge readers.
What happens if I forget to log out of my Tap and Go workstation?
Computers with Imprivata installed will detect idle activity and automatically lock if no one has been working at the computer for several minutes.
For shared computers, Imprivata includes a security feature called “Fade to Lock,” which gradually obscures all content on the screen after a set period of inactivity:
12 minutes of inactivity: Screen will begin to fade
6 minutes after: Warning appears with a countdown timer
18 minutes after: Workstation locks
Please note that while Imprivata provides some security measures for inactive computers, it is vital for all WCM staff to take precautions when working with sensitive data and lock workstations immediately before leaving their desks.
For more information on logging out of a Tap and Go computer:
I tried to sign into Imprivata, but see an error message that reads “Incorrect Username or Password.” What should I do?
If you’ve confirmed that you are inputting your WCM credentials correctly and you still are unable to sign in, please contact the Service Desk at 212-746-4878.
I’m trying to tap in with my badge, but don’t see the Imprivata login screen. What do I do?
In this case, it’s likely that the Imprivata app is installed, but not running, due to someone exiting the app. To open the app again, go to Windows Start > All Programs > Imprivata Agent (restart agent).
A strange icon is appearing in my Imprivata app. What does it mean?
There are a number of icons that may appear on your screen. Here's what they indicate:
Imprivata was installed on the computer I use, but I do not have a registered badge. How should I log in?
You have two options:
You can still log in using your CWID by typing CUMC\yourCWID in the username field, and then typing in your password.
- Speak to your practice manager to request an Imprivata license.
I keep receiving an automated message to enroll my badge, despite having already done so. What does this mean?
You may have already enrolled your badge, but might still receive this message from Imprivata:
You recently enrolled a badge with Imprivata. If you believe this is an error, contact your help desk immediately.
Typically, staff tend to wear multiple badges at once on their lanyards. The best way to resolve this would be to separate the badges because if multiple cards are brought close to the reader, it cannot easily distinguish which card you want to register. If you continue to experience this issue, despite only using one badge, please contact the Service Desk.