What is the Weill Cornell Medicine password policy?
Please refer to our Password Policy for more information.
What if I forget my password and the answers to my private questions?
You can call the ITS Service Desk at 212-746-4878 to have your password reset using additional steps.
What passwords can and cannot be stored in LastPass?
Any business account that you use in the workplace should be stored in your Enterprise account. We recommend that you do not store any personal information in the Enterprise account, but rather in a separate, personal LastPass account. If you ever have any questions, ask your Enterprise administrator. If you do choose to store any other passwords in your LastPass account they must adhere to any policies laid out by your Administrator.
Does WCMC see the data in my personal LastPass account?
No, if you use a separate LastPass account for personal passwords, and even if that account is “linked” to your WCMC LastPass account for more convenient access, WCMC does not have any visibility into the contents of that account or your use of that account.
What happens if I forget my LastPass master password?
If you go to log in and cannot remember your Master Password, click on this link to enter your email and have your password hint sent to you. The information that LastPass will email you is only what you entered as your password hint when you registered your Master Password. Neither LastPass nor your company has access to your Master Password and therefore cannot send you more than your password hint, so you may need to initiate the Account Recovery process.
How do I import existing passwords (a.k.a. data) to LastPass?
For details on how to import existing data into LastPass, please see the LastPass FAQ page.
Can I use LastPass on my mobile device?
Yes, with the Premium and Enterprise versions of LastPass you can install the LastPass app on your mobile devices to help manage mobile logins. LastPass supports every major smartphone and tablet, including Android, iOS, BlackBerry, and Windows Mobile devices. More information about using LastPass on mobile devices can be found here.
How is LastPass different from myAccount?
myAccount is our official password management service for WCM. It is where you will go to create or change your official WCM password. However, LastPass can be used as an optional support tool to help you manage passwords for both WCM and your personal accounts. It can also help you remember longer and various passwords, if you tend to forget them. It is safer to have LastPass manage your passwords rather than write down what your passwords are somewhere else.