Information Technologies & Services

Frequently Asked Questions

Do I need to take HIPAA training?

Training in the Health Insurance Portability and Accountability Act (HIPAA) is required for all WCMC employees, regardless of whether your work is patient-related. When you begin your employment at WCMC, Human Resources will indicate how you can take HIPAA training in WTMS. This training must be completed within the first 45 days of your employment. Please note that all Weill Cornell employees, regardless of how long they have been working for the institution, may be asked to retake their HIPAA certification when updates are made to the policy. Your department will be notified if you are required to retake the certification.

How can I add course content in LMS for others to see?

Training Administrators and instructors can upload and administer course content in LMS. If you require this access, please contact its-training@med.cornell.edu for more information.

What courses are available in LMS?

There are dozens of courses in the WTMS course catalog. You can view available courses by logging into the Weill Business Gateway and clicking the "My Workspace" tab. Once there, you will find a link to "Learning" and be able to search the entire course catalog to view all course offerings.

What is the Learning Management System (LMS)?

LMS is an online portal that allows WCM students and staff to conveniently review course offerings, register and complete training. Users with administrator/instructor roles can add course content and use LMS to administer training to end users.

What courses are available in LMS?

You can view available courses by logging into the Weill Business Gateway (WBG) and clicking the "My Workspace" tab, and then the "Learning" tile. You will see your own learning portal with courses you can take.

I would like to create course content in LMS for others to use. How can I do that?

If you would like to become a Learner Administrator, please contact its-training@med.cornell.edu for more information.

Where can I go for support on using LMS?

Documentation on our LMS can be found on Helpfiles. For further assistance, please contact our Service Desk.

What should I do if I cannot enroll into/access an LMS course?

If you are experiencing issues either enrolling in a course or accessing training content, please contact the ITS Service Desk at support@med.cornell.edu or 212-746-4878 with the following information:

  • Your name
  • Your login information (i.e., email or username used to access course)
  • Your affiliation (e.g., WCMC, NYP, etc.)
  • Your contact information (e.g., phone number and email address)
  • Name of the course

Why can’t I see the My Workspace tab when I log into the Weill Business Gateway?

By default, the My Workspace tab is the third tab you should see when you log into the Weill Business Gateway (WBG). However, if you had previously customized your tab order, My Workspace will appear at the very end of your tabs. Depending on how many tabs you have access to, My Workspace could be pushed off the screen. You can reset your tabs or move the My Workspace tab to your preferred location to see it.

To reset your tab order, click the Personalize link above all of your tabs, and select Reset Order of Tabs:

To move your tabs around, hover your cursor over the top-left corner of any tab until a shaded triangle appears, and then click and drag it to the location you prefer.

I am a Learning Administrator. Why can’t I access the Learning Administration dashboard in the LMS?

If you are a Learning Administrator and you cannot access the Learning Administration dashboard, please confirm that you have logged into the Weill Business Gateway using myApps. This dashboard is only visible via myApps. To access the Learning Administration portal via myApps:

  1. Visit myapps.weill.cornell.edu.
  2. Log in with your CWID and password.
  3. Click the WBG icon.
  4. Click the My Workspace tab and select the Admin Center tile in the pop-up menu.
  5. Type "Learning Administration" into the search bar at the top of your screen as pictured below:

Why do I see a pop-up blocker error message when I click on a tile in My Workspace?

You may receive the following error if you are in the Weill Business Gateway (WBG) while using Internet Explorer 11:

This may appear if you click on the following tiles: Learning, Careers, My Dashboard, Recruitment, or Admin Center. To avoid this issue, please sign into WBG via myApps by going to myapps.weill.cornell.edu, signing in with your CWID and password, clicking the WBG icon, and then launching the My Workspace tab.

 

I have a CWID and password. Why can’t I access Learning (LMS), My Dashboard, or Careers?

You are most likely receiving an error when attempting to access Learning, My Dashboard, or Careers, because the system does not yet have a profile for you.

New WCM Employees

If you are a new WCM employee, in most cases, access should be provisioned within one to two days of completing your onboarding paperwork with Human Resources.

New WCM Non-Employees

If you are a new WCM non-employee, in most cases, you will receive a system-generated email informing you that you have been assigned training in the Learning system. In other cases, your WCM sponsor or contact may inform you that your access has been set up, with instructions on how to log on to take training.

For more assistance, please contact the ITS Service Desk at support@med.cornell.edu or 212-746-4878 with the following information: 

  • Your name
  • Your login information (CWID)
  • Your affiliation (e.g., WCM, NYP, etc.)
  • Your contact information (e.g. phone number and email address)

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