Welcome to the SMARTDesk! How can we help you?

Did you know that Weill Cornell Medicine has its very own version of the renowned Apple “Genius Bar”? If you need tech support, you can find IT staff on hand and ready to help at the SMARTDesk, now in two prime locations: the Library Commons at 1300 York on the main campus, and on the third floor of 575 Lexington.

Getting new technology set up and integrating seamlessly with WCM systems can take some finesse, and that’s what our SMARTDesk techs are here for. We aim to deliver competent, knowledgeable, face-to-face support to make sure your tech needs are met, and you walk away ready to take on your next challenge.

At the SMARTDesk you can: 

• tag a new device and get it encrypted
• troubleshoot issues
• install software
• sign-out a loaner Windows laptop for temporary use, events, international travel
• ask our techs any IT-related questions

And you don’t even need an appointment! For most things, you can walk right in. 

The only situation that needs a bit of prep work is when an employee needs to tag a smartphone. In that case, we ask that you submit a request prior to your visit. To do this:

1. Visit myHelpdesk and click Submit a Request, then click Employee Smartphone Service Request Form. Fill out the form and submit.
2. You’ll receive a confirmation message with a link that will take you to a booking page where you can schedule the time and date of your SMARTDesk appointment. If you are off-campus, you can request a technician visit.

SMARTDesk @1300
M-F 9am-6pm
Sat 10am-6pm
                Sun 12pm-8pm                

SMARTDesk @ 575, 3rd Floor
M-F 9am-5pm