As the old saying goes, a picture is worth a thousand words, especially when it helps you resolve an IT issue! Now, when you open an incident in myHelpdesk (myhelpdesk.med.cornell.edu), you have the option to attach a file to your ticket that our service technicians will be able to view.
This is helpful if you have a screenshot you'd like a technician to review that better illustrates a problem. Or, maybe you're having issues with a document or a device is broken and you need our techs to take a better look with a photo. Just use the new "Add Attachment(s)" button when submitting your requests!
How can I attach a file in myHelpdesk?
Simple. When you visit myHelpdesk and click "Create an Incident," you'll be directed to a form where you can fill out your IT issue or inquiry, and click the "Add Attachment(s)" button to upload your files.
You can attach any file type so long as it does not exceed 5MB.
Have you used myHelpdesk yet? Try it the next time you have a non-urgent IT request to track your tickets.