How do I know if my submission in WRG was successfully received?
You will receive an email confirmation. You will also receive a notification if any action needs to be taken on your submission.
What do I do if I'm having trouble finishing my transaction in WRG?
In many cases, the Completed checkbox must be checked before clicking Submit. If this doesn’t work, there may be required fields that are not filled out. Review the form your submitting and check for any errors or missed fields.
If you continue to experience issues, contact the Service Desk.
What if my entity is not listed in WRG?
If the entity you are trying to select is not in the dropdown list, email Sponsor-Creation@med.cornell.edu with the subject "COI Entity Request" They will add the sponsor on the backend and notify you when you can go back in to select that entity.
How do I update my email preferences in WRG?
To update your email preferences:
What kind of headsets can I use with my Avaya desk phone?
The new Avaya phones support most enterprise class headsets that come with a physical base. Note that you cannot use a Bluetooth headset with these phones unless it comes with a physical base.
ITS recommends the following headsets for the Avaya desk phone:
Wireless headsets:
Wired headsets:
How can I log back into my phone if another user is still logged in?
If you are at your own desk and see someone else’s extension still on your phone, push the Home button and scroll down on the screen to Log Out. Your extension should reappear on screen.
How do I bypass someone else’s voicemail greeting when trying to leave them a message?
Simply press ** when you hear the voicemail greeting.
