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Audiovisual System Support

Also known as

Also known as: 
  • AV system
  • conference rooms
  • auditoriums
  • training rooms

ITS offers a 5-year AV service agreement for all compliant AV systems in a given conference room, auditorium, or training room. Departments and administrators that use our service have the benefit of an in-house AV system support team that, unlike an external vendor, offers quick response times to numerous issues, with no additional costs. This means fewer headaches for administrators concerned with budgeting, maintaining high cost effectiveness, and room uptime.    

What's Included

Our services include the following:

  • 24/7 AV system monitoring
  • Remote user telephone support (response time is within the hour)
  • Remote diagnostics & troubleshooting
  • Video teleconferencing (VTC) configuration & management
  • 5-year hardware repair/replacement warranty
  • On-site troubleshooting (1-4 hours*)
  • On-site training sessions
  • Quick reference cards
  • Integrated door panel calendars
  • Integrated phones
  • Temporary equipment during repairs*
  • 4 performance maintenance visits per year

*Location dependent

Compared with external vendors, the AV system support team is able to offer more remote and hands-on support, faster response time, and mitigate costly fees for repairs and service charges.

             *Location dependent

Cost and Fees

Conference Rooms

  • Type A: $8,000 per year
  • Type B: $4,500 per year
  • Type D: $3,500 per year 
  • Type E: $7,000 per year

Other Rooms

  • Auditorium: $20,000 per year
  • Training Room $15,000 per year
  • Special (requires specialized configuration, like Gross Anatomy): Contact ITS for rate

Use this service

Please contact the ITS Service Desk for more information.

Need Help?

myHelpdesk
(212) 746-4878
Monday-Friday
Open: 7am-7pm
SMARTDesk
WCM Library Commons
1300 York Avenue
New York, NY
M-F 9am-6pm
Sat. 10am-6pm
Sun. 12pm-8pm

575 Lexington
3rd Floor
New York, NY
M-F 9am-5pm

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