Scheduled Maintenance
Description
On Saturday, March 18 from 1:00AM–3:00AM there will be planned system maintenance on Epic.
Epic will be available in *read-only mode*. Key downtime applications such as Epic Read Only and PACS are available in a dedicated downtime folder on the App Store, called Epic Downtime Applications.
Also, Omnicell will be placed on Critical Override (except Queens) during this planned downtime. Click here to access downtime resources.
Last Updated:
Wednesday, March 8, 2023 - 11:28am
Alert Start:
Mar 6, 2023 (11:02am)
Alert End:
Mar 19, 2023 (9:05am)
How Will This Affect You?
Please exit Epic, and open “Epic Read Only” (SRO) from the App Store.
Communication Prep - Before the Maintenance:
Sign into your Epic role
Enter preferred phone number when you sign in
This Role and preferred phone number will help others to contact you during downtime
Log into the Jabber app on your phone
To be aware of once the full system is available again:
All data sent to Epic from devices and other systems during the upgrade will be queued and file into Epic once the full system is restored although some time may be required for all data to come through.
Who to contact with Questions/Feedback:
Submit a message to Epic Application Support directly by clicking on the “Epic Help” button within Epic itself, email epictogethersupport@nyp.org, or call your institutional Service Desk:
NYP: 4-HELP or 212-746-4357
CUIMC: 5-HELP or 212-305-4357
WCM: 212-746-4878