5/20: ServiceNow/Weill Service Center Site Upgrades

Scheduled Maintenance

Description

ITS will be performing system upgrades on the ServiceNow/Weill Service Center site on Friday, May 20, 2022 from 7 pm – 11 pm. Parts of the system may be inaccessible during the upgrade, and you may experience delays or degraded service on the myHelpdeskHR Solution Center, and myEHS sites.

 

How will this affect you?

  • Parts of the system may be inaccessible during the upgrade window. If you do need to access and place tickets on the myHelpdeskHR Solution Center, and myEHS sites, save your work often to avoid data loss. There may be delays in processing your requests. 
  • Emails sent to support@med.cornellehs@med.cornell, and hrsc@med.cornell.edu during the maintenance period may be delayed. 
  • There will be no impact to current forms, workflows, or processes. 

Need help?

This maintenance is being performed off-hours to minimize disruption. If you need assistance during the maintenance window, please use the phone numbers listed below:

  • ITS Support: 212-746-4878
  • EHS: 646-962-7233
  • HR: 646-962-9247
Last Updated: Monday, May 16, 2022 - 3:11pm
Alert Start: 
May 16, 2022 (3:00pm)
Alert End: 
May 21, 2022 (4:00pm)

How Will This Affect You?

Parts of the system may be inaccessible during the upgrade window. If you do need to access and place tickets on the myHelpdesk, HR Solution Center, and myEHS sites, save your work often to avoid data loss. There may be delays in processing your requests. Emails sent to support@med.cornell, ehs@med.cornell, and hrsc@med.cornell.edu during the maintenance period may be delayed. There will be no impact to current forms, workflows, or processes.

Need Help?

myHelpdesk
(212) 746-4878
Monday-Sunday
Open: 24/7 (Excluding holidays)
SMARTDesk
WCM Library Commons
1300 York Ave
New York, NY
10065
M-F
9AM - 5PM
Make an appointment

575 Lexington Ave
3rd Floor
New York, NY
10022
Temporarily Closed