Description
An Epic system maintenance is planned for the following date & time:
- START DATE: Saturday, June 29 at 1:00AM
- END DATE: Saturday, June 29 at 1:30 AM
Note: The time-period is Friday overnight into Saturday morning.
How Will This Affect You?
During this time, there will be a period of approximately 15 minutes where applications (e.g., Epic Hyperspace, Rover, and Haiku) may have intermittent connectivity. If you get a server communication error, wait a minute or two and try again. If not clinically able to wait, use alternative communication methods or downtime procedures. Visit the Epic Maintenance and Downtime Resources page on the NYP Infonet (https://infonet.nyp.org/Manuals/Pages/Epic-Maintenance-and-Downtime-Reso...).
Submit a message to Epic Application Support directly by clicking on the “Epic Help” button within Epic itself, email epictogethersupport@nyp.org, or call your institutional Service Desk:
NYP: 4-HELP or 212-746-4357
CUIMC: 5-HELP or 212-305-4357
WCM: 212-746-4878