RESOLVED - Network Outage effecting multiple premises.

Incident

Description

Accepting certificate prompts to reconnect to WCM Wi-Fi 

ITS recently renewed its wireless certificates during an update of our network. As a result, you may receive prompts asking you to authenticate a new network certificate when you connect to the WCMC wireless network. All users (Windows, Macs, and iOS) must accept the certificate to connect to the internet wirelessly.  

Windows Users 

Windows devices will display the following prompt; please select Connect to access the WCMC Wi-Fi network. You may need to turn Wi-Fi off and on again to see the prompt.

Windows popup


Apple Users 

 

Anyone using an Apple device, including mobile devices such as iPhones and iPads, to connect to the WCMC wireless network may receive a series of prompts to accept a new wireless certificate. Once accepted, the prompts will no longer appear.  

  

How to accept certificate on Apple devices 

  

iPad/iPhone users  

  

If you receive the following prompt, tap Trust.  

Apple Certificate

Mac laptop/desktop users  

1.    When you connect to the "WCMC" wireless network, you may receive a prompt that reads “Verify Certificate.” Click Continue.  

Apple Certificate Auth

2.     Enter your computer password. Click Update Settings.  

Apple Certificate Auth1

Last Updated: Thursday, January 18, 2024 - 6:37pm
Alert Start: 
Jan 18, 2024 (10:05am)
Alert End: 
Jan 18, 2024 (11:13am)

How Will This Affect You?

After accepting the new certificates, your access will be restored.

Need Help?

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