RESOLVED: Service Alert - TrustCommerce Credit Card issues affecting NYP, Columbia and WCM

Incident

Description

ITS is aware of an issue our vendor TrustCommerce is experiencing that is affecting the ability to process credit card payments here at Weill Cornell and also affecting NYP and Columbia. We are monitoring our vendor's progress as they work to restore normal service.

Last Updated: Friday, September 24, 2021 - 6:53am
Alert Start: 
Sep 23, 2021 (3:29pm)
Alert End: 
Sep 23, 2021 (4:12pm)

How Will This Affect You?

You may not be able to process credit card payments in Epic at this time.

Need Help?

myHelpdesk
(212) 746-4878
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WCM Library Commons
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New York, NY
10065
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575 Lexington Ave
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New York, NY
10022
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