Incident
Description
Access to care agents are currently experiencing issues with loss of audio during calls and transferring of calls failing.
As a work around, do not select "direct transfer", select "Consult."
Last Updated:
Thursday, July 11, 2024 - 12:47pm
Alert Start:
Jul 11, 2024 (11:00am)
How Will This Affect You?
You may experience loss of audio during calls and the inability to transfer calls. As a work around, do not select "direct transfer", select "Consult."