Updated: Cisco VPN upgrade starting at 9 pm

Emergency Maintenance

Description

UPDATE: July 20, 4:24 pm

This upgrade has been pushed back to start at 9 p.m. as opposed to 7 p.m. You can still use VPN if needed. 

---

ITS will be conducting a maintenance to update Cisco VPN on Thursday, July 20, from 9 p.m. – 11 p.m.     

What do you need to do?   

Please allow VPN to complete the upgrade installation when you log in after the maintenance. You will see the application updated in your computer as Cisco Secure Client.   

If you need to find VPN on your computer, search for Cisco Secure Client on your computer, or look for the updated app icon in your Start Menu (Windows users) or under Applications in the Finder menu (Mac users):   

 Cisco Secure Client icon

New Cisco Secure Client icon 

 

 Cisco Secure Client search bar results on Windows

Windows Search Bar View 

     

  Cisco Secure Client search results on MacOS

 

MacOS Search Bar View 

Last Updated: Thursday, July 20, 2023 - 10:29pm
Alert Start: 
Jul 20, 2023 (4:15pm)
Alert End: 
Jul 20, 2023 (10:00pm)

How Will This Affect You?

During the maintenance, you should not experience any interruption in service. However, the next time you log into VPN after the upgrade, you will see a prompt that will install the upgrade on your device.

Need Help?

myHelpdesk
(212) 746-4878
Monday-Sunday
Open: 24/7 (Excluding holidays)
SMARTDesk
WCM Library Commons
1300 York Ave
New York, NY
10065
M-F
9AM - 5PM
Make an appointment

575 Lexington Ave
3rd Floor
New York, NY
10022
Temporarily Closed