For Epic Cheers go-live support, please contact NYP IS at
nypres.service-now.com/nyp-portal
or 212-746-4357
Epic will be moving to a new web-based platform this coming June 2023.
The new Epic web-based platform gives you access to the same Epic tools you've always used, but you will notice some changes in the system that you should be aware of before the platform is updated.
All providers and staff who interact with Epic will use their current user ID and password to log into Epic via the new Epic Hyperspace Production icon below when the platform is upgraded.
Staff who currently utilize Epic will need familiarize themselves with the new platform prior to this upgrade. Managers are asked to actively reinforce with staff the need to review the training materials and practice in the special training environment ahead of the go-live date.
The Epic Training Team has published various training resources to get you up to speed:
For a preview of the changes associated with the Epic Platform Upgrade click on the link below:
Epic Platform Upgrade Introduction Video for All Users
Note: An active Workday account is needed to view this video.
Submit a message to Epic Application Support directly by clicking on the “Epic Help” button within Epic itself, email epictogethersupport@nyp.org,or call your institutional Service Desk:
