RESOLVED: Issue with Helpfiles

Incident

Description

UPDATE: June 7, 3:12 p.m. 

Helpfiles is now back online. If you experience any issues, please contact the Service Desk. 

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We are currently experiencing issues with our Helpfiles website (helpfiles.med.cornell.edu). 

Last Updated: Monday, June 7, 2021 - 3:13pm
Alert Start: 
Jun 7, 2021 (1:39pm)
Alert End: 
Jun 7, 2021 (5:00pm)

How Will This Affect You?

Users are unable to access the site to search for help documentation. You can use our other online help libraries, such as myHelpdesk (myhelpdesk.weill.cornell.edu), LinkedIn Learning (linkedinlearning.com), or Skillsoft (wcm.skillport.com) for assistance. You can also contact the Service Desk for help.

Need Help?

myHelpdesk
(212) 746-4878
Monday-Sunday
Open: 24/7 (Excluding holidays)
SMARTDesk
WCM Library Commons
1300 York Ave
New York, NY
10065
M-F
9AM - 5PM
Make an appointment

575 Lexington Ave
3rd Floor
New York, NY
10022
Temporarily Closed