Resolved: Some users in NYP space cannot browse the internet and are receiving a Menlo proxy prompt.

Incident

Description

Please completely shut down your computer, wait a few seconds, and then power it back on.
If that does not work, please call the ITS Service Desk at (212)746-4878. Please note, we are experiencing high call volume, your patience is highly appreciated.
Last Updated: Friday, December 15, 2023 - 11:13am
Alert Start: 
Dec 15, 2023 (9:18am)
Alert End: 
Dec 18, 2023 (12:00pm)

How Will This Affect You?

This should be resolved with a restart, if it does not, please contact the ITS Service Desk.

Need Help?

myHelpdesk
(212) 746-4878
Monday-Sunday
Open: 24/7 (Excluding holidays)
SMARTDesk
WCM Library Commons
1300 York Ave
New York, NY
10065
M-F
9AM - 5PM
Make an appointment

575 Lexington Ave
3rd Floor
New York, NY
10022
Temporarily Closed