Should I get extended coverage for my desktop, laptop, workstation, or tablet purchases?
ITS highly recommends extended warranty coverage for electronic equipment. While Apple hardware does not currently come with Apple care, it should be purchased. The ITS-approved Dell bundles in SciQuest already include extended warranty coverage for three years.
Which ITS-supported vendors should I order computer equipment from?
Dell and Apple products (except iPhones) should be purchased through the SciQuest Punch-Out site in the Weill Business Gateway. Other hardware (e.g. printers, scanners, adapters etc.) can be purchased through CDW-G via quote by emailing csg@med.cornell.edu.
What does “ship within 8 days” mean?
All vendors require WCM to provide a legal document referred to as a purchase order before they release any goods. Purchase orders are issued to the vendor once an order is fully approved in the Weill Business Gateway (WBG). Once the approved purchase order is received by Dell, the computer will be configured and shipped out within 8 days.
Are computers that are out of warranty still supported?
ITS standard bundles come with a 3-year warranty, including HP systems purchased prior to October 25, 2016. Costs for defective parts are generally covered by the system manufacturer during this period. While systems may be used past the warranty period, ITS recommends against this. Most defective parts are generally not covered and repairs may be at more cost to you. Additional ITS consultation fees may also apply.
I’m getting a much cheaper price for a computer from another vendor. Should I buy it?
No, ITS strongly recommends against this. Many cheaper computers available on the market are intended for home use and generally do not meet our minimum requirements. ITS standard bundles are enterprise computers certified for extended use, which meet or exceed our minimum requirements, and are easier to service and maintain. If you still decide you want to purchase, please note the computer will be billed at the non-standard rate, will incur higher tag/connect fees, and will incur additional consultation fees for set up. Additionally, if the unit does not have a TPM chip, additional approval will be required from our ITS security team to allow the unit to be connected to the network. These devices are also not eligible for two-day connect.
Can I purchase an ITS standard computer model through a different vendor, such as CDW-G or Best Buy?
While a model similar to one of our standards can be purchased from a different vendor, ITS cannot guarantee it will work with our approved operating system and applications. For Windows systems, ITS works closely with our vendors and system manufacturers to select the configuration that will work best with our IT services. The system will be billed at the higher non-standard rate, will require additional time to setup, and additional ITS consultation fees will be incurred to connect the computer to the WCM network.
For Apple systems, ITS has arrangements with Apple to give us the best pricing possible.
What if I want to purchase an HP or other computer?
If you purchased a standard HP desktop, laptop, or workstation prior to October 25, 2016, you will continue to be billed at the ITS standard rate. However, after this date, all new HP computers connected to our network will be billed at the higher non-standard rate.
How do I know if I device I want to purchase is considered standard?
Please visit our Standard Computer Specs page for more information.
