What comes with my desktop? Do I get a keyboard, mouse, and monitor?
The desktops comes with a keyboard and mouse, but a monitor would need to be purchased separately. You can view our monitor options on our Standard Computer Specs page
Who do I contact if I don’t know what specs to get for my computer?
The standard devices recommended by ITS should meet most needs. However, if you are uncertain, please contact csg@med.cornell.edu and a Procurement Specialist will provide recommendations based on your work-related needs.
Am I allowed to exchange products if the order is incorrect, unsatisfactory, or defective?
No exchanges are allowed with our vendors, but you can return the product. A new purchase order is required for the new product. The vendor will send a credit memo, so your fund number account is credited accordingly through our Accounts Payable department. Please contact csg@med.cornell.edu and our Procurement Specialist will contact the vendor for a Return Merchandise Authorization (RMA).
Who do I need to contact if I need to return the product I ordered?
Please contact csg@med.cornell.edu so our Procurement team can contact the vendor for a Return Merchandize Authorization (RMA). The RMA takes a few days and will be sent to our Procurement Specialist, who will forward it to you with the electronic return label.
Please note that no exchanges are allowed with our vendors. A new purchase order will be required if another product order is needed. The fund account will be credited once the vendor receives the returned item.
Who do I contact for shipment status on the product I ordered if I don’t get any updates from the vendor directly?
Please contact csg@med.cornell.edu and our Procurement team will contact the vendor for shipping/tracking information.
Can I use the cloud storage feature from Creative Cloud?
No, Adobe Cloud storage is not available for storing WCM data.
Should I get extended coverage for my desktop, laptop, workstation, or tablet purchases?
ITS highly recommends extended warranty coverage for electronic equipment. While Apple hardware does not currently come with Apple care, it should be purchased. The ITS-approved Dell bundles in SciQuest already include extended warranty coverage for three years.
Which ITS-supported vendors should I order computer equipment from?
Dell and Apple products (except iPhones) should be purchased through the SciQuest Punch-Out site in the Weill Business Gateway. Other hardware (e.g. printers, scanners, adapters etc.) can be purchased through CDW-G via quote by emailing csg@med.cornell.edu.
