For Epic Cheers go-live support, please contact NYP IS at
nypres.service-now.com/nyp-portal
or 212-746-4357
Am I allowed to exchange products if the order is incorrect, unsatisfactory, or defective?
No exchanges are allowed with our vendors, but you can return the product. A new purchase order is required for the new product. The vendor will send a credit memo, so your fund number account is credited accordingly through our Accounts Payable department. Please contact csg@med.cornell.edu and our Procurement Specialist will contact the vendor for a Return Merchandise Authorization (RMA).
Who do I need to contact if I need to return the product I ordered?
Please contact csg@med.cornell.edu so our Procurement team can contact the vendor for a Return Merchandize Authorization (RMA). The RMA takes a few days and will be sent to our Procurement Specialist, who will forward it to you with the electronic return label.
Please note that no exchanges are allowed with our vendors. A new purchase order will be required if another product order is needed. The fund account will be credited once the vendor receives the returned item.
Who do I contact for shipment status on the product I ordered if I don’t get any updates from the vendor directly?
Please contact csg@med.cornell.edu and our Procurement team will contact the vendor for shipping/tracking information.
Can I use the cloud storage feature from Creative Cloud?
No, Adobe Cloud storage is not available for storing WCM data.
Should I get extended coverage for my desktop, laptop, workstation, or tablet purchases?
ITS highly recommends extended warranty coverage for electronic equipment. While Apple hardware does not currently come with Apple care, it should be purchased. The ITS-approved Dell bundles in SciQuest already include extended warranty coverage for three years.
Which ITS-supported vendors should I order computer equipment from?
Dell and Apple products (except iPhones) should be purchased through the SciQuest Punch-Out site in the Weill Business Gateway. Other hardware (e.g. printers, scanners, adapters etc.) can be purchased through CDW-G via quote by emailing csg@med.cornell.edu.
What does “ship within 8 days” mean?
All vendors require WCM to provide a legal document referred to as a purchase order before they release any goods. Purchase orders are issued to the vendor once an order is fully approved in the Weill Business Gateway (WBG). Once the approved purchase order is received by Dell, the computer will be configured and shipped out within 8 days.
Are computers that are out of warranty still supported?
ITS standard bundles come with a 3-year warranty, including HP systems purchased prior to October 25, 2016. Costs for defective parts are generally covered by the system manufacturer during this period. While systems may be used past the warranty period, ITS recommends against this. Most defective parts are generally not covered and repairs may be at more cost to you. Additional ITS consultation fees may also apply.
