Information Technologies & Services

I’m getting a much cheaper price for a computer from another vendor. Should I buy it?

No, ITS strongly recommends against this.  Many cheaper computers available on the market are intended for home use and generally do not meet our minimum requirements.  ITS standard bundles are enterprise computers certified for extended use, which meet or exceed our minimum requirements, and are easier to service and maintain.  If you still decide you want to purchase, please note the computer will be billed at the non-standard rate, will incur higher tag/connect fees, and will incur additional consultation fees for set up.  Additionally, if the unit does not have a TPM chip, additional approval will be required from our ITS security team to allow the unit to be connected to the network.  These devices are also not eligible for two-day connect.

Can I purchase an ITS standard computer model through a different vendor, such as CDW-G or Best Buy?

While a model similar to one of our standards can be purchased from a different vendor, ITS cannot guarantee it will work with our approved operating system and applications.  For Windows systems, ITS works closely with our vendors and system manufacturers to select the configuration that will work best with our IT services.  The system will be billed at the higher non-standard rate, will require additional time to setup, and additional ITS consultation fees will be incurred to connect the computer to the WCM network.

For Apple systems, ITS has arrangements with Apple to give us the best pricing possible. 

What if I want to purchase an HP or other computer?

If you purchased a standard HP desktop, laptop, or workstation prior to October 25, 2016, you will continue to be billed at the ITS standard rate. However, after this date, all new HP computers connected to our network will be billed at the higher non-standard rate.

How do I know if I device I want to purchase is considered standard?

Please visit our Standard Computer Specs page for more information.

How do I purchase a workstation?

Visit the SciQuest Punch-Out site in the Weill Business Gateway and select from our various options. No quote is needed from our Procurement team to make a purchase.

I want to buy one of the standard Dell bundles but need more memory or a bigger hard drive. What should I do?

Customers can now customize Dell bundles directly in the SciQuest Dell Punch-out site. You do not need to request a quote from our Procurement team. The pre-configured bundles are set with options that allow for faster shipping. While things like hard drive and memory can be upgraded, there will be an additional cost and will require 2-3 weeks to configure.

"The eagle flies at midnight..." is not the best way to encrypt your emails

October 21, 2016

You need to send confidential information in an email, and you’re looking for a surefire way to ensure the message is secure if it’s intercepted.
 
You could write your emails in a secret code. But what if we told you there’s a better way?


 

“The secret code? Bosco.”

 

I am purchasing a standard computer with institution funds but it will be used strictly off-campus. What should I do?

Please contact csg@med.cornell.edu for assistance. 

It's a dangerous business going out your door, so protect your devices

October 18, 2016

As well-known international traveler Bilbo Baggins once said, “It’s a dangerous business…going out your door.”

Granted, the world outside of our campus may not include mythical beasts or “sneaky little hobbitses,” but cyber attackers can be pretty scary, too.

   

How do I reset my voicemail password if I forgot it?

If you've forgotten your voicemail password, please send an email to support@med.cornell.edu with the following information:

  • A photo of your WCM ID to verify your identity
  • Your 5-digit phone extension

Our technicians will help you reset your account to create a new password.