Cloud Managed Hosting

Looking for a reliable, secure, and hassle-free hosting solution for your department's applications? Look no further than our Cloud Managed Hosting service. Our team of experts provides a flexible, scalable, and resilient infrastructure that harnesses the power of cloud computing, allowing you to focus on your core business activities while we handle the technical aspects.  

What's Included

Some benefits of our Cloud Managed Hosting service include:

  • Security: Our industry best practices ensure that your data and applications are protected through firewalls, intrusion detection, regular security audits, frequent infrastructure patching and data encryption. 
  • 24/7 Monitoring: Our dedicated team of experts monitors your system around the clock and troubleshoots any infrastructure issues that may arise between the hours of 7am – 7pm during the work week. Off-hour response to issues is best-effort. 
  • Cost and Performance Optimization: We fine-tune your hosting environment for maximum cost and performance efficiencies. 
  • Automatic Backups: Regular automated backups are performed to protect your data in case of unexpected events and can be securely stored and restored whenever needed.  
  • Support: We offer ongoing support and assistance with changes or resolving operating system-related issues. 

Intended Use Cases 

Our Cloud Managed Hosting service is ideal for most use cases, including storing or processing sensitive data, as we have guidelines and access controls in place to prevent unauthorized access. It's also perfect for hosting critical production applications that require specialized infrastructure, high availability, and more stringent operational processes. 

Cost and Fees

ITS will bill your department the provider cost for your resource, plus 45% for the account. 

Features and services available for additional cost: 

ITS engineering resources that are used for non-ITS related changes, upgrades, and emergencies will incur additional fees. These include, but are not limited to:     

  • Vendor-supported software changes, upgrades, or troubleshooting 

  • Vendor-supported appliance installation and troubleshooting 

  • Vendor-supplied network component troubleshooting 

  • Emergencies caused by failure of the vendor-supplied system 

  • VM backup is disk-based with 30-day retention with off-site replication 

  • Physical server backup is disk based with 30-day retention and tape off-site for 12-month retention 

  • Server clones and snaps copies on request 

  • Off-hour response to application outages or issues. 

Frequently Asked Questions

What happens if my server disk is running out of space?

The Operations team will email the system owner regarding the alert, advising them to clean up or increase the disk. If the owner does not respond after three emails, the Operations team will automatically increase disk space.



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