Looking for a reliable, secure, and hassle-free hosting solution for your department's applications? Look no further than our Cloud for Managed Solutions. Our team of experts provides a flexible, scalable, and resilient infrastructure that harnesses the power of cloud computing, allowing you to focus on your core business activities while we handle the technical aspects.
What's Included
Some benefits of our Cloud for Managed Solutions include:
- Security: Our industry best practices ensure that your data and applications are protected through firewalls, intrusion detection, regular security audits, frequent infrastructure patching and data encryption.
- 24/7 Monitoring: Our dedicated team of experts monitors your system around the clock and troubleshoots any infrastructure issues that may arise between the hours of 7am – 7pm during the work week. Off-hour response to issues is best-effort, with the exception of "business critical" and "clinical workloads."
- Cost and Performance Optimization: We fine-tune and right-size your hosting environment for maximum cost and performance efficiency.
- Automatic Backups: Regular automated backups are performed to protect your data in case of unexpected events and can be securely stored and restored whenever needed.
- Support: We offer ongoing support and assistance with all infrastructure-related scenarios.
Intended Use Cases
Our Cloud for Managed Solutions is perfectly tailored for a wide array of use cases, particularly when it comes to storing or processing sensitive data. We've implemented robust guidelines and stringent access controls designed to safeguard against unauthorized access, ensuring your information remains secure and protected. Moreover, it serves as an excellent platform for hosting mission-critical production applications that demand specialized infrastructure, exceptional availability, and rigorous operational processes. Whether you're managing delicate data or running high-stakes applications, our cloud solution is built to deliver reliability and peace of mind.
Cloud Services Comparison Table
| Features | Standard Solutions on Demand (SSOD) | Managed Solutions | Co-Managed Solutions |
|---|---|---|---|
| AWS Account Type | Shared | Dedicated | Dedicated, non-production, sandbox |
| Solution Complexity | Low | Medium/High | Any |
| Scope | Stand-alone AWS EC2, S3, RDS | Non-standard apps or services, internally-developed solutions, cloud improvement | Research-focused |
| Security Access Control | No console access, role-based CLI/Shell/RDP | Limited console access, role-based CLI/Shell/RDP | Console + CLI/Shell/RDP access, restricted IAM/Billing |
| Compliance Standards | NIST 800-53 rev 5, AWS Guardrails, Policy Boundaries | NIST 800-53 rev 5, AWS Guardrails, Policy Boundaries | NIST 800-53 rev 5, AWS Guardrails, Policy Boundaries |
| Supported Data Types | All (PHI / PII included) | All (PHI / PII included) | All (PHI / PII included) with required Security attestation |
| Support Group | Dedicated support team | Extended cloud team/white-glove support services | End users, ad-hoc basic infrastucture support |
| Services Provided | Provisioning, monitoring, patching, billing support | All SSOD services + consultation, migration, HA/DR, cost optimization | Account provisioning, service enablement, network connectivity, monitoring *Consultation is available for $150/hour |
| Request Method | myHelpdesk | myHelpdesk | myHelpdesk |
| User Responsibility | Minimal | Minimal | Sign agreement, show cloud knowledge, comply with standards |
| Who Can Request | Authorized personnel | Authorized personnel | Authorized personnel |
| Rate | Cloud usage fee + 25% | Cloud usage fee + 40% | Cloud usage fee + 5.15% *Consultation is available for $150/hour |
| Use Case Examples | Standalone EC2 instances w/ or w/o ALB (ex: New relic / Halo), Standalone S3 buckets, Standalone RDS instances | Containerized solutions, PaaS like Elastic beanstalk, serverless solutions (Lambda), Analytics (Glue, Athena, RedShift, EMR), Machine Learning / AI (Sagemaker, Bedrock, Amazon Q) | Accounts for SDS, App Dev, Security; Insight, Recover, knitdema |
Cost and Fees
ITS will bill your department the provider cost for your resource, plus 40% for the account.
Features and services available for additional cost:
ITS engineering resources that are used for non-ITS related changes, upgrades, and emergencies will incur additional fees. These include, but are not limited to:
Vendor-supported software changes, upgrades, or troubleshooting
Vendor-supported appliance installation and troubleshooting
Vendor-supplied network component troubleshooting
Emergencies caused by failure of the vendor-supplied system
VM backup is disk-based with 30-day retention with off-site replication
Physical server backup is disk based with 30-day retention and tape off-site for 12-month retention
Server clones and snaps copies on request
Off-hour response to application outages or issues.
Frequently Asked Questions
What happens if my server disk is running out of space?
The Operations team will email the system owner regarding the alert, advising them to clean up or increase the disk. If the owner does not respond after three emails, the Operations team will automatically increase disk space.
Do I need cloud expertise to use cloud services offered by ITS?
This depends on the specific cloud service. In general:
- SSOD: No expertise required.
- Managed: Some understanding is helpful, but support is extensive.
- Co-Managed: Yes, basic cloud technical knowledge is required, and the request should be submitted with a signed attestation form.
What are the cost differences between cloud service models?
- SSOD: Cloud cost + 25%
- Managed: Cloud cost + 40%
- Co-Managed: Cloud cost + 5.15%