Does the Evergreen laptop come with a built-in camera?
Yes, all Evergreen laptops come with a built-in camera.
Is there a specific headset or other accessories that work with the Evergreen laptops?
ITS recommends the Jabra Evolve 40 headset for all Evergreen laptops.
For a full list of accessories (aka peripherals) we reccomend for use with the Evergreen laptops, please view this KB Article: Evergreen Recommended Peripherals.
Can I swap out my Evergreen PC for an Evergreen Mac or vice versa?
To swap out a device, first submit an Evergreen Request to enroll a new user. Once the preferred device has been received, submit an Evergreen Request to disenroll a user on the old device.
What is the turn-around time between requesting and receiving an Evergreen laptop?
If there are no delays in ITS getting inventory from our vendors, then the typical turnaround time is about 3 days from request to either shipment or pickup. Note that the chosen method of shipment (overnight, 2-day, ground) also impacts the time it takes to receive a laptop.
Can I run a report on my department's Evergreen devices?
Your BI billing report will show laptops being charged a “device fee;” these are Evergreen laptops. You can also submit a general IT request or contact your departmental liaison if you need a specific report.
I have a question about my bill, who can I contact?
Questions about billing should be sent to ITS-Finance@med.cornell.edu.
I want the same make and model computer as an Evergreen, but I want to purchase it outright and not enroll in the Evergreen program. What do I do?
You should Request a hardware quote and indicate why the Evergreen program isn’t a good option for your use case.
I need to assign an Evergreen laptop to a different user, what do I do?
Submit the Evergreen Request Form and choose “Transfer an Evergreen device to a new user.”
How do I return an Evergreen laptop?
If a laptop is no longer needed, submit the Evergreen Request Form and choose “disenroll an Evergreen device.” You can choose to either drop off the device in person or ship it back to the 1300 York SMARTDesk.
Do I pick up my Evergreen laptop in person or can it be shipped?
Evergreen laptops can be either picked up in person at the SMARTDesk at 1300 York Ave, or shipped to a user’s home or office. A departmental FedEx number will be needed for billing if the laptop is shipped.
