I have a question about my bill, who can I contact?
Questions about billing should be sent to ITS-Finance@med.cornell.edu.
I want the same make and model computer as an Evergreen, but I want to purchase it outright and not enroll in the Evergreen program. What do I do?
You should Request a hardware quote and indicate why the Evergreen program isn’t a good option for your use case.
I need to assign an Evergreen laptop to a different user, what do I do?
Submit the Evergreen Request Form and choose “Transfer an Evergreen device to a new user.”
How do I return an Evergreen laptop?
If a laptop is no longer needed, submit the Evergreen Request Form and choose “disenroll an Evergreen device.” You can choose to either drop off the device in person or ship it back to the 1300 York SMARTDesk.
Do I pick up my Evergreen laptop in person or can it be shipped?
Evergreen laptops can be either picked up in person at the SMARTDesk at 1300 York Ave, or shipped to a user’s home or office. A departmental FedEx number will be needed for billing if the laptop is shipped.
Should I contact ITS, Dell, Lenovo, or Apple if my device requires service?
Users should always contact ITS first since ITS owns the device and the warranty. If ITS cannot resolve the laptop’s problem and it is still under warranty we will provide you a loaner while your device is serviced. Your laptop will need to be returned to the SMARTDesk at 1300 York Ave. or, if you are remote, ITS will ship you a loaner, and instructions for sending back the faulty device. If ITS cannot resolve the laptop's problem and your device is out of warranty, you will receive a replacement.
Who is the owner of an Evergreen laptop?
In the Evergreen program, ITS owns the laptop, warranty, and the relationship with our vendors. Thus, when a user no longer needs their laptop it must be returned to ITS.
How do I request an Evergreen laptop?
Anyone with access to a fund number in ServiceNow can request a laptop for themselves or another user in their department by submitting the Evergreen Request Form.
