Should I contact ITS, Dell, Lenovo, or Apple if my device requires service?
Users should always contact ITS first since ITS owns the device and the warranty. If ITS cannot resolve the laptop’s problem and it is still under warranty we will provide you a loaner while your device is serviced. Your laptop will need to be returned to the SMARTDesk at 1300 York Ave. or, if you are remote, ITS will ship you a loaner, and instructions for sending back the faulty device. If ITS cannot resolve the laptop's problem and your device is out of warranty, you will receive a replacement.
Who is the owner of an Evergreen laptop?
In the Evergreen program, ITS owns the laptop, warranty, and the relationship with our vendors. Thus, when a user no longer needs their laptop it must be returned to ITS.
How do I request an Evergreen laptop?
Anyone with access to a fund number in ServiceNow can request a laptop for themselves or another user in their department by submitting the Evergreen Request Form.
January 11, 2022
In an effort to combat phishing attempts against WCM, ITS will be making changes to how read receipts work in Outlook on Tuesday, Jan. 11.
January 6, 2022
The Weill Research Gateway (WRG) maintenance is complete and the site is now accessible. You will notice some changes made to our Conflicts of Interest (COI) module. We’ve aligned our systems to meet the changing needs of NIH regulations, now supporting document collection for review and potential disclosure to federal sponsors.
You will also notice clarified questions throughout the survey, and the option to hover over content for instructions that will help guide you through the module.
January 6, 2022
Microsoft has released its newest operating system, Windows 11. If your computer meets the system requirements for Windows 11, you will see the Windows 11 package available for download from the WCM App Store.
December 21, 2021
ITS has just released its FY21 Annual Report, available on the ITS website.
In the full report, you will find ITS' progress from the past fiscal year, our goals for the next year, upcoming projects, and key statistics on our operations. Additionally, we have included an appendix with POIS' annual report since our departments work so closely together.
November 29, 2021
The holiday season is officially upon us and you know what that means: online shopping. Many retailers are urging people to shop early to avoid supply chain issues, which has led to many early flash sales. However, scammers have already begun targeting people who are racing to get their holiday shopping done online. Here’s how you can protect yourself – and your wallet!
If a sale looks too good to be true, it probably is
November 17, 2021
Starting Thursday, November 18th after 7pm, if you access Box or Proofpoint spam quarantine from outside the WCM network or VPN (AnyConnect), you will be prompted to authenticate with Duo.
What is Duo?
Duo is WCM’s easy-to-use two-factor authentication system, which adds an extra layer of security for faculty, staff, and students to help safeguard their data and ITS services when outside of our network.
November 15, 2021
ITS has been informed of several attempts of an unauthorized user impersonating WCM staff through text messaging. Using SMS texts in an attempt to gain access to sensitive data or finances is called SMiShing.
What people are reporting
You may have received a text message that looks similar to this, with the sender purporting to be a WCM employee and looking to receive gift cards:
