The fourth edition of the ITS Newsletter, Inside ITS, is now available.

This edition includes articles on:

Apple release OS X Mountain Lion (10.8) on Tuesday July 25th, and Information Technologies and Service department will be testing the new operating system before fully supporting it for the community.

What You Need to Know:
Though we don't anticipate the update from OS X Lion (10.7) to Mountain Lion to be as dramatic as the move from Snow Leopard (10.6) to Lion (10.7), ITS still needs to test key applications and systems with this new operating system.

The third edition of the ITS Newsletter, Inside ITS, is now available.

This edition includes articles on:

• Efforts to improve IT services through ITIL, including an internal competition to improve services;
• Expansion of the iPad as a teaching tool;
• New Mobile Device Management services;
• The annual Library Treasure Hunt.

The second edition of the ITS Newsletter, Inside ITS, is now available.

This edition includes articles on:

• The Exchange migration process
• Jenzabar, the upcoming campus management system
• RedCloud, a new on-demand hosting service for researchers
• The new Calendar of Events system

Information Technologies & Services, in consultation with the General Faculty Council, has launched a new Calendar of Events.

"We've known that events are the lifeblood of any clinical or basic science department," said Dan Dickinson, Associate Director for Web Communications. "There's a great need within the community to have an easy way not just to promote, but to also be able to find events. The new Calendar of Events is a great leap forward for both needs."

As part of the planned migration to Microsoft Exchange for email and calendaring services, ITS has added information about the Exchange service to the website. The information can be found at:

http://weill.cornell.edu/its/email-calendar/email/exchange/

The information includes basic service information, policies, how-to guides and tutorials, a list of best practices, and specifics about the timeline for the migration of departments and users into Exchange.

Project Description

Apple will soon be releasing a new version of their Mac OS X operating system called "Lion". At this time, we are recommending users do not upgrade to Lion until ITS is able to fully test compatibility and confirm vendor support with PGP and other ITS supported applications.

Please note that when compatibility and support are confirmed, the Mac App store will not allow a PGP encrypted machine to upgrade to Lion.

ITS is pleased to announce that Dan Dickinson has been promoted to be the new Associate Director for Design and Development effective March 21, 2011. This new position will oversee the work of both the Software Development and the Web and Multimedia Groups. Dan's leadership of the Software Development Group and his work with various collaborative technologies (Nexus, Jira, etc.) make him ideally suited to leading the growth of both groups in the future, as web-driven services, sites, and applications converge.

Apple made the Mac OS X Snow Leopard 10.6.7 available as of 3/21/2011. PGP has not yet certified their laptop encryption software as being compatible with Mac OS X 10.6.7. If you have a Mac PGP-encrypted laptop and are prompted to upgrade your system to 10.6.7 or any combinations of older version such as 10.6.5 or 10.6.6, please do not perform the upgrade at this time as it may cause your Mac to be unbootable. ITS will notify you as soon as we receive notification from PGP that they have certified Mac OS X 10.6.7 and confirmed that it is safe to upgrade.