The ITS Service Desk will operate on a holiday schedule for the next two weeks. Please refer to this schedule if you need assistance via phone or in person at the SMARTDesk in the Library Commons:

Wednesday, December 24 (Christmas Eve)

Phone support: 7 a.m. - 5 p.m.
SMARTDesk in the Wood Library: 9 a.m. - 4 p.m.

Thursday, December 25 (Christmas Day)

Phone support and walk-in service at the SMARTDesk will be unavailable.

Wednesday, December 31 (New Year's Eve)

Welcome to this edition of Inside ITS! Inside ITS keeps users informed about technology services available at Weill Cornell.

In this issue:

• ITS: A Year in Review
• Save the Date for SMARTFest 2015
• The Cornell Store at Weill Cornell now open
• Holiday hours for ITS Service Desk

ITS: A Year in Review

This week, ITS is releasing its FY2013-2014 Annual Report to the Weill Cornell community. A PDF copy is available on our website for download.

In this report, you will find ITS' progress from the past fiscal year, our goals for the next year, upcoming projects, and key statistics on our operations. Additionally, we have included an appendix with POIS' annual report since our departments work so closely together.

Questions? Feedback?

Retail services are now available to the Weill Cornell Medical College year-round, through a new store developed by The Cornell Store together with the Weill Medical College Library. The new store--called The Cornell Store at Weill Cornell--is located at 1300 York Avenue at 69th Street, at the entrance to the Wood Library. This store features high quality apparel and gift items celebrating Weill Cornell Medical College and Cornell University, academic supplies, and services to assist faculty and staff with sourcing computer hardware and accessories.

Welcome to this edition of Inside ITS! Inside ITS keeps users informed about technology services available at Weill Cornell.

In this issue:

Our new eduroam visitor service is now available for Weill Cornell faculty, staff, and students to use at outside institutions! While you're on WCMC's campus, you'll still use our current wireless networks (WMC Secure or WCMC) to access the Internet when needed. However, if you travel frequently to different campuses for business or research, you can now access wireless Internet at participating institutions with ease using your own WCMC email and password. No complicated setups. No need to memorize different user names and passwords.

Apple will release its new operating system OS X 10.10, also known as Yosemite, on Thursday, October 16. ITS will be supporting this new operating system, which comes pre-installed on systems purchased after October 16.

ITS is pleased to announce our upcoming migration to Office 365. Read on to find out how this transition will benefit you!

What is Office 365?
Office 365 is Microsoft’s new cloud-based email and desktop application service. It combines the functions of Outlook, Word, Excel, and other MS Office products into a web-based, cross-platform system – with a huge mailbox! This is the same service currently used by the Ithaca campus.

ITS is currently researching and addressing a new security issue known as the "Shellshock Bug." Shellshock is a flaw in a piece of software that is built into a majority of machines that connect to the Internet, including servers, computers, and mobile phones. This vulnerability can allow hackers to take control of an entire device. Similar to Heartbleed, Shellshock is a widespread issue affecting users and companies worldwide.

How will this affect you?
Our Security Team has already begun applying the necessary

ITS is beginning preliminary support for Android mobile devices. Because we are using Android security controls that are relatively new, both to ITS and industry, we are initially providing this service in beta. A beta designation indicates that small-group testing has been successful, and we are ready for those in the institution who are willing to try a pre-production service to sign up.

The control we are using to effectively secure Android devices is called "containerization." Containerization separates work and personal data and applications, while