ITS is pleased to announce extended hours of operation at our SMARTDesk located at 1300 York Avenue in the Medical Library. The Weill Cornell community can bring their IT-related questions and issues to our SMARTDesk technicians until 7 p.m. on Tuesdays and Thursdays. The new schedule will be:

Monday: 9 a.m. - 5 p.m.
Tuesday: 9 a.m. - 7 p.m.
Wednesday: 9 a.m. - 5 p.m.
Thursday: 9 a.m. - 7 p.m.
Friday: 9 a.m. - 5 p.m.

ITS is pleased to announce the partnership between the Educational Technology Group (ETG), formerly known as Web Services part of Academic Affairs, and User Support Group (USG). This new relationship will provide a more convenient way to receive support on education-related applications. As a result, the ITS Service Desk will now be a "one-stop" shop for all ITS and ETG support.

Effective Tuesday, April 9, users requiring assistance with the following educational services should contact the ITS Service Desk:

Please note that the Service Desk will be closing at 5pm today (2 hours earlier than usual) in observance of the Holiday. If you need assistance after 5pm please email support at: support@med.cornell.edu and one of our on-call technicians will be sure to get back to you.

The fifth edition of the ITS Newsletter, Inside ITS, is now available.

This edition includes articles on:

Due to the upcoming Holiday the Service Desk hours will be as follows:

Dec 24th - 7am to 5pm
Dec 25h - CLOSED
Dec 26th- we will resume normal business hours 7am-7pm
Dec 31st- 7am to 5pm
Jan 1st - CLOSED
Jan 2nd - we will resume normal business hours 7am-7pm

Happy Holidays!

Come celebrate the Grand Opening of our new Library/ITS Smart Desk on
Friday November 30th from 1-3pm, in the Library Commons.

Find out what services we now offer, meet the staff, and find out why we say "Solutions Start Here."

Refreshments will be served.

The fourth edition of the ITS Newsletter, Inside ITS, is now available.

This edition includes articles on:

Apple release OS X Mountain Lion (10.8) on Tuesday July 25th, and Information Technologies and Service department will be testing the new operating system before fully supporting it for the community.

What You Need to Know:
Though we don't anticipate the update from OS X Lion (10.7) to Mountain Lion to be as dramatic as the move from Snow Leopard (10.6) to Lion (10.7), ITS still needs to test key applications and systems with this new operating system.

The third edition of the ITS Newsletter, Inside ITS, is now available.

This edition includes articles on:

• Efforts to improve IT services through ITIL, including an internal competition to improve services;
• Expansion of the iPad as a teaching tool;
• New Mobile Device Management services;
• The annual Library Treasure Hunt.

The second edition of the ITS Newsletter, Inside ITS, is now available.

This edition includes articles on:

• The Exchange migration process
• Jenzabar, the upcoming campus management system
• RedCloud, a new on-demand hosting service for researchers
• The new Calendar of Events system